At Heart The Healer, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, contact us or book our services and how that information may be used.

1. Information We May Collect

Depending on how you interact with our website and services, we may collect:

• Name
• Mobile number
• Email address
• Appointment or booking details
• Information voluntarily provided while contacting us
• Payment transaction details or payment status
• Technical information such as browser, device and website usage information where collected through website technologies

We only request information that is reasonably required to provide or manage our services.

2. How We Use Your Information

Your information may be used to:

• Process and manage bookings.
• Provide requested services.
• Contact you regarding appointments or payments.
• Respond to enquiries and customer support requests.
• Send service-related communications.
• Process refunds or cancellations where applicable.
• Maintain business and transaction records.
• Improve our website and customer experience.
• Meet legal, regulatory or security requirements.

3. Payment Information

Payments may be processed through third-party payment gateways.

Heart The Healer does not intentionally collect or store your complete debit/credit card number, CVV, UPI PIN or banking passwords on its own servers.

Payment-related information is handled by the relevant payment service provider according to its own security and privacy practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared with trusted service providers when reasonably necessary to:

• Process payments.
• Manage appointments or communications.
• Maintain website functionality.
• Provide technical support.
• Comply with legal or regulatory requirements.

Such sharing will be limited to the purpose for which the information is required.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

8. Children’s Privacy

Our services and website are not specifically designed to collect personal information from children without appropriate parental or guardian involvement.

If you believe that personal information has been submitted by a child without appropriate consent, please contact us.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements and protect our legitimate business interests.

10. Your Privacy Requests

If you wish to request correction or clarification regarding personal information associated with your interaction with Heart The Healer, you may contact us using the details below.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated effective date.

12. Contact Us

Heart The Healer
Phone: +91 9355209251 / +91 9711881323
Email: heartthehealer@gmail.com