Return and Refund Policy
1. Introduction
Thank you for choosing Heart the Healer for your holistic wellness and Reiki healing services. We are committed to providing you with the best possible service. However, we understand that sometimes circumstances may require cancellations or requests for refunds. This Return and Refund Policy outlines our practices concerning payments, cancellations, and refunds.
By booking a service with Heart the Healer, you agree to the terms outlined in this policy.
2. Cancellation Policy
We understand that plans may change. In the event that you need to cancel or reschedule your appointment, we kindly request that you follow our cancellation policy to avoid any charges.
- Cancellation Window: You may cancel or reschedule your appointment up to 24 hours before the scheduled time without incurring any charges.
- Cancellation Fees: Cancellations made within 24 hours of the scheduled appointment will incur a 20% cancellation fee. This fee is calculated based on the full price of the service.
- No-Shows: If you fail to show up for your appointment without prior notice, you will be charged the full amount for the service.
3. Refund Policy
- Eligibility for Refunds: We offer refunds for appointments canceled more than 24 hours in advance. If you are entitled to a refund, the amount will be credited back to the original payment method used during the booking process.
- Refund Process: Refunds will be processed within 5-7 business days. You will receive an email notification once your refund has been issued.
- Non-Refundable Services: Please note that services provided in-person, including Reiki healing sessions or wellness treatments that are completed, are non-refundable after the session has been conducted. Refunds are not available for no-shows or appointments missed by the client.
4. Payment Collection and Security
- Payment Methods: Payments for services can be made via various methods, including credit/debit cards, online payment platforms, or direct bank transfers. Payment options will be provided during the booking process.
- Secure Payment: All payment transactions are securely processed through third-party payment gateways. Heart the Healer does not store any sensitive payment details. Your payment information is handled by trusted payment processors.
5. Service Modifications or Disruptions
- Modifications: Heart the Healer reserves the right to modify or reschedule appointments due to unforeseen circumstances, including but not limited to staff availability, emergency situations, or other factors. In such cases, you will be notified and offered the option to reschedule or cancel with a full refund if necessary.
- Disruptions: If a session is disrupted due to technical issues, or if we are unable to provide the full service, a partial or full refund may be considered based on the situation.
6. How to Request a Cancellation or Refund
- Cancellation: To cancel or reschedule an appointment, please contact us by phone at 9711881323 or by email at info@heartthehealer.com.
- Refund Requests: For refund requests, please send an email with your booking details, reason for the refund request, and any relevant information to info@heartthehealer.com. Refund requests must be submitted within 7 days of the service date to be considered.
7. Contact Information
If you have any questions regarding our Return and Refund Policy, or if you wish to request a cancellation or refund, please contact us:
- Phone: +91 9711881323
- Email: info@heartthehealer.com
- Address:
Flat No. 2170, Tower Valencia,
Mahagun Moderne,
Sector 78, Noida, Uttar Pradesh 201301
Last Updated: [Date]
This Return and Refund Policy ensures that your clients understand the terms of cancellation, refunds, and the payment process. Make sure to review and tailor the policy to your specific requirements and consult a legal expert to confirm compliance with local laws.