1. Introduction
Thank you for choosing Heart the Healer. We aim to provide high-quality healing services, courses, and wellness programs. Please read our Return and Refund Policy carefully before making any purchase on www.heartthehealer.com.
2. Healing Sessions Refund Policy
For healing services such as Reiki Healing, Quantum Healing, Aura Healing, Meditation Sessions, and other wellness consultations:
- Appointments cancelled at least 24 hours before the scheduled session may be eligible for rescheduling or refund.
- Cancellations made within 24 hours of the appointment may incur a 20% cancellation charge.
3. Refund Policy
- Eligibility for Refunds: We offer refunds for appointments canceled more than 24 hours in advance. If you are entitled to a refund, the amount will be credited back to the original payment method used during the booking process.
- Refund Process: Refunds will be processed within 5-7 business days. You will receive an email notification once your refund has been issued.
- Non-Refundable Services: Please note that services provided in-person, including Reiki healing sessions or wellness treatments that are completed, are non-refundable after the session has been conducted. Refunds are not available for no-shows or appointments missed by the client.
4. Course and Training Programs
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Heart the Healer offers various healing courses, workshops, and training programs.
- Once a course has started or digital course material has been shared, the payment will generally be non-refundable.
- If a course is cancelled by Heart the Healer, participants will be eligible for a full refund or rescheduling option.
- In special cases, refund requests may be reviewed and approved at the sole discretion of Heart the Healer management.
5. Payment Methods
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Payments for services and courses can be made using:
- UPI
- Debit Card
- Credit Card
- Other secure online payment gateways
All transactions are processed through secure payment processors.
6. Refund Processing Time
If a refund is approved:
- Refunds will be processed within 5–10 business days.
- The amount will be credited to the original payment method used during the transaction.
Processing time may vary depending on your bank or payment provider.
7. Non-Refund Processing Time
Refunds will not be provided in the following cases:
- Failure to attend a booked healing session
- Cancellation made less than 24 hours before the appointment
- Digital course access already provided
- Violation of course usage policies
8. How to Request a Cancellation or Refund
- Cancellation: To cancel or reschedule an appointment, please contact us by phone at 9711881323 or by email at info@heartthehealer.com.
- Refund Requests: For refund requests, please send an email with your booking details, reason for the refund request, and any relevant information to info@heartthehealer.com. Refund requests must be submitted within 7 days of the service date to be considered.
9. Contact Information
If you have any questions regarding our Return and Refund Policy, or if you wish to request a cancellation or refund, please contact us:
- Phone: +91 9711881323
- Email: info@heartthehealer.com
- Address:
Flat No. 2170, Tower Valencia,
Mahagun Moderne,
Sector 78, Noida, Uttar Pradesh 201301
This Return and Refund Policy ensures that your clients understand the terms of cancellation, refunds, and the payment process. Make sure to review and tailor the policy to your specific requirements and consult a legal expert to confirm compliance with local laws.