Privacy Policy
1. Introduction
At Heart the Healer (referred to as “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide to us through our website and in the course of using our services, including Reiki healing and other holistic wellness treatments.
By using our services and website, you consent to the practices described in this policy.
2. Information We Collect
We collect personal information in several ways, including through online booking forms, phone calls, and email communication. The types of information we may collect include:
- Personal Identification Information: Name, contact details (email address, phone number), address, and demographic information.
- Health Information: Information related to your medical history, current health status, and specific wellness needs, provided voluntarily by you to better tailor our services.
- Payment Information: Payment details such as credit/debit card information or payment through third-party platforms, processed securely.
- Website Usage Information: Non-personally identifiable information, such as IP addresses, browsing patterns, and usage statistics, collected through cookies and web analytics tools.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Providing Services: To offer Reiki healing, energy therapy, and other holistic services that meet your wellness needs.
- Communication: To contact you regarding appointment confirmations, reminders, cancellations, and any updates to our services.
- Payment Processing: To process payments for services rendered through secure third-party payment gateways.
- Improvement of Services: To improve the quality of our services, website, and customer experience.
- Marketing: With your consent, we may send promotional emails about our services, upcoming events, or special offers.
4. Payment Information
- Payment Collection: Payments for services are collected via third-party payment providers, such as credit/debit cards, online payment platforms, or direct bank transfers. Payment details are stored securely by the payment processors and are not retained by Heart the Healer.
- Refund Policy: Refunds are available if appointments are canceled at least 24 hours in advance. Cancellations made within 24 hours incur a 20% cancellation fee. No refunds are provided for no-shows or missed appointments.
5. How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption and secure payment systems, as well as storing your data in secure databases.
- Data Encryption: Payment information is transmitted through encrypted systems and stored securely by trusted third-party processors.
- Data Retention: We retain your personal data only for as long as necessary to provide our services or to comply with legal obligations.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers (such as payment processors, email marketing services, and website hosting) to perform functions on our behalf. These providers are obligated to keep your information confidential and use it only for the purposes for which it was provided.
- Legal Compliance: We may disclose your information to comply with legal obligations, court orders, or in response to government inquiries.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
7. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request to access the personal information we hold about you.
- Correction: You can request that any inaccurate or incomplete information be corrected.
- Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
- Opt-Out of Marketing: If you no longer wish to receive promotional emails from us, you can unsubscribe by following the instructions in the email or by contacting us directly.
To exercise any of these rights, please contact us at info@heartthehealer.com.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device to remember preferences, track site usage, and improve functionality. You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of our website.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of those websites before providing any personal information.
10. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information.
12. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
- Phone: +91 9711881323
- Email: info@heartthehealer.com
- Address:
Flat No. 2170, Tower Valencia,
Mahagun Moderne,
Sector 78, Noida, Uttar Pradesh 201301
Last updated: [Date]